Privacy Policy

Last Updated: January 1, 2024

Please carefully read this Privacy Policy before using our website.

At Diabetes Support (“Company” or “we” or “our” or “us”), we care about your privacy and recognize the importance of protecting your personal information. This Privacy Policy describes the kinds of information we may collect during your visit to our website (https://diabetes-support.org/) or when you communicate with us or seek to use our services; how we use your information; how we protect your information; and how you can exercise certain options regarding your information. For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include de-identified or aggregate information, or publicly available information lawfully available from governmental records.

To better protect your privacy, we provide this Privacy Policy, which explains:

The information we collect through our website and why we collect it.
How we may use or disclose your information.
The choices you can make about the way your information is collected, used, maintained, protected, and disclosed.

If you do not agree with our policies and practices, your choice is not to use our website or our services. By accessing or using our website, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of our website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

The Information We Collect About You and How We Collect It

Personal Information

Personal information is generally provided and collected when you register, participate in a questionnaire, or communicate with customer service. As a result of those actions, you may supply us with such information as your name, address, phone numbers, email address, contact preferences, and information relating to a support or service issue. This information may, alone or in combination with other data, constitute personal information. If we collect personal information from you, you are giving us permission to use that information for the specific purpose for which it is provided and to contact you regarding our services, improve or enhance website performance, offer you information regarding products and services, improve our website, communicate to you about other matters that may be of interest to you and for any other purpose described in this Privacy Policy.

Non-Personal Information

In addition, we may collect, store, and use certain non-personal information when you visit our website. This may include information about your computer hardware and software, such as the type of browser you are using, the type of operating system you are using, the domain name of your internet service provider, access times, referring website addresses, and other information collected through cookies or other tracking technologies. In addition, we collect information about which pages you visit within our website. This website visitation data is identified only by a unique ID number, and it is not linked with personal information unless a user consents, as described in this Privacy Policy.

How We May Use or Disclose Your Information

Potential Uses of Your Information

Information about you and our other users is an important part of our business. We use your personal information for the following purposes:

To help us create, publish, and otherwise tailor the content of our website to ensure it is relevant to your needs.
To deliver services, such as newsletters, events, or support that you request or subscribe to.
To alert you to updated information and other new services from the Company if you so request.
To provide you with access to limited-entry areas of our website, as appropriate.

We may merge website-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content. In some limited-entry sections of our website, with your approval, we will combine website-visitation data with your personal information in order to provide you with personalized content. If you decline permission, we will not provide you the personalized service and we will not merge your personal information with website-visitation data. We may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.

Potential Disclosures of Your Information

Information about our users is an important part of our business, and we are not in the business of selling personal information to unaffiliated third parties for their commercial use. When you register, or otherwise give us personal information, we will not disclose that information to third parties without your permission, other than as described herein.

In Compliance with Law or Court Order: We reserve the right to disclose your personal information to third parties if required to do so by law or if we believe such action is necessary to: (a) conform with the requirements of the law or to comply with legal process served upon us; (b) protect or defend our legal rights or property, the website, or our users; and (c) investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our Terms.
Agents: We employ or may employ other companies and individuals to perform functions on our behalf. Examples of such functions include removing repetitive information from user lists, analyzing data, providing marketing assistance, and providing customer service. These companies and individuals have access to personal information needed to perform their functions but may not use it for other purposes.
Offers: We may send offers to selected groups of users on behalf of other businesses. If we do this, we will not give that business your name and address.
Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the user consents otherwise). Also, in the event that we are acquired or assigned, user information will be one of the transferred assets.
Protection of our Website and Others: We reserve the right to release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and other agreements, or protect the rights, property, or safety of the Company, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personal information from users for commercial purposes in violation of the commitments set forth in this Privacy Policy.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to disclose the information (“opt-out”).

Other Information about the Use and Disclosure of Your Information

We sometimes use the non-personal information that we collect to monitor user traffic patterns, analyze, and quantify user preferences, improve the design and content of our website, and enable us to personalize your user experience. All such usage data shall be the exclusive property of this website.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will never be disclosed or accessed by a third party in a manner that is inconsistent with this Privacy Policy.

We may occasionally combine information we receive online with outside records to enhance our ability to market to you those products and services that may be of interest to you. If you have signed up to receive our emails and prefer not to receive marketing information from this website, please follow the “unsubscribe” instructions provided on any marketing email you receive from this website.

Finally, this website will not use or transfer personal information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.